Questions and answers

Use our FAQ section as a point of contact if you have any questions. If you have any questions, we will of course also be happy to help you personally. Simply send us an e-mail or use our contact form.

Choose your category

Why no CNAME domain at the CDN?

What is the free initial optimisation?

Which plugins can we still recommend?

The migration does not work! What to do?

What happens after migration?

Do I need to prepare my website?

What is the Migrator plug-in?

What does the NinjaFirewall plugin do?

Is there SSH access?

Which PHP versions do we offer?

IP, user agent and referrer blocking

Does each website have its own system user?

Your security basics

Our security basics

What is the CDN add-on?

What is GZip and Brotli?

Are there benchmarks?

What is the PowerCache?

Your Performance Basics

Our Performance Basics

What is the MultiBOX Addon?

Can I create subdomains?

Are there e-mail boxes?

How does image optimisation work?

Do we offer auto-updates?

What is a staging page?

Do we create automatic backups?

Why Cyprus?

Why can't you find test reports?

What is the satisfaction guarantee?

Is there an affiliate programme?

What support do we offer our customers?

Is our hardware up to date?

How do we operate our hosting?

#/ Newsletter

We only need your name and a valid email address. You can find information on data protection here.